FAQs
What are your payment terms?
A 50% deposit and a signed contract is required to lock in your shoot with final payment made prior to your content being released.
What is your turnaround time?
7-21 days from shoot date depending on current workload and creative concept. If you do have a deadline, please let us know and we will do everything we can to accommodate it!
Do you charge travel fees?
A travel fee may be applied if a location is more than 30min drive from where I live. This will be calculated during pre-production.
Do you return my products?
If you would like your products to be returned, please include a return post bag. Otherwise, products will be stored for up to 6 months.
Do you offer refunds?
Due to the nature of the work, no refunds will be issued. This is why your brief is SO important. However, you may request a reshoot given a valid explanation.
Do you collaborate with both global and local brands?
Absolutely! We operate seamlessly from anywhere in the world. In fact, 90% of our clients are located in Germany, the US, Canada.
Simply ship us your products, and we'll take it from there!
How do I get started?
We’ll ask you to fill out a short creative brief so we can understand what you’re looking for and quote your project! It’s important to put as much detail on your brief as possible to ensure we’re all on the same page!
Will I have a good idea of what the final content will look like? Will you provide creative direction?
Absolutely! We use a platform called Milanote to draw up your pre-production where you can collaborate with us on creative ideas and the details of the shoot. Once everything is fleshed out, we’ll ask you to give a final approval on the board so we can get started on the shoot!